Simrol Indane Gramin Vitrak (“we”, “us”, “our”), an authorized distributor of Indane (Indian Oil Corporation Ltd.), respects your privacy. This Privacy Policy explains how we collect, use and protect information shared with us through this website, WhatsApp, phone, email or at our office.
1. Information we collect
- Contact details you submit through the website enquiry form (name, mobile number, message).
- Customer details required by Indian Oil Corporation for issuing a new LPG connection or processing refills (Aadhaar number, address, bank details for subsidy — collected only in-person or as mandated by IOCL).
- Communications you send to us on WhatsApp (+91 94250 77071) or via email (simrol.indane@gmail.com).
2. How we use your information
- To deliver cylinders, schedule refills and confirm orders.
- To process new connection applications and KYC as per IOCL guidelines.
- To respond to enquiries, complaints and safety requests.
- To send service-related updates (delivery confirmations, price revisions, safety advisories) on the phone number or email you provide.
3. Sharing of information
We do not sell or rent your personal information. Information may be shared only with:
- Indian Oil Corporation Limited (IOCL) and its authorized systems, as required for connection issuance, refill records and subsidy processing.
- Government authorities when disclosure is required by law.
4. Data retention
We retain enquiry and delivery records as required by IOCL and applicable Indian laws. Records related to LPG connections are maintained for the duration mandated by the oil company.
5. Security
We follow reasonable security practices to protect your information from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure.
6. Your rights
- You may request access to or correction of the personal data we hold about you by contacting us at simrol.indane@gmail.com.
- You may opt out of non-essential service messages at any time by replying STOP on WhatsApp or by writing to us.
7. Third-party links
Our website may link to external sites (such as Google Maps, official IOCL/Indane pages). We are not responsible for the privacy practices of those websites.
8. Children
Our services are not directed at children under 18. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date above.
10. Contact us
If you have questions about this Privacy Policy or how your data is handled, please contact:
Simrol Indane Gramin Vitrak
311 B, Simrol Indane Office, Near Khandwa Road, Simrol, Block Mhow, Indore — 452020, Madhya Pradesh
Phone: +91 94250 77071
Email: simrol.indane@gmail.com